Privacy Policy
Covers data collection and storage; these Terms cover account use and payment rules. Both protect your information equally.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms outline how ayowd operates, what you can expect from your account, and how we handle your data and payments across live tables, slots and sportsbook markets...
Account SecurityPayment ClarityGame RulesYour RightsSupport Access
Policy Foundation & Jurisdiction
ayowd operates under the laws and regulations applicable to supported regions in Indonesia. These terms apply to all accounts opened through ayowd.app and cover your use of live casino tables, slot lobbies, sportsbook markets and all connected services. By opening an account, you agree to these terms in full. We process payments through DANA, OVO, GoPay and QRIS in accordance with local
payment provider agreements and Indonesian financial guidelines where applicable.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Policy Questions & Support
Live Chat
Open the chat widget in the bottom-right corner of your account dashboard. Our team responds to policy and account questions during operating hours.
Email Support
Reach us at [email protected] with your account email and specific question. We aim to respond within 24 hours on business days.
Account Settings
Review your account terms, payment settings and privacy choices directly in your account dashboard under Settings > Legal & Privacy.
TRUST MARKERS
Why These Terms Matter
Transparent Rules
We spell out account limits, withdrawal timelines and dispute resolution so you're never guessing about how ayowd handles your funds...
Payment Security
Our terms detail how DANA, OVO, GoPay and QRIS transactions are protected, encrypted and verified before they reach your account...
Account Ownership
You own your account and the funds in it. Our terms confirm your rights to withdraw, close your account or...
Game Fairness
We commit to RNG certification for slots and live-dealer integrity standards. These terms outline how we maintain that fairness across...
Data Privacy
Your personal data is covered by strict confidentiality clauses. We detail what we collect, how we store it and who...
Dispute Resolution
If a disagreement arises, our terms lay out the steps we take to investigate and resolve it fairly before any...
SIDE BY SIDE
Consistency Across Our Policies
Payment Terms
Specific to DANA, OVO, GoPay and QRIS flows; these Terms set the broader account and withdrawal framework both rely on.
Responsible Account Use
These Terms outline account limits and closure options; our Account Settings page lets you adjust them in real time.
Game Rules
Live table and slot rules are linked from these Terms; each game lobby also displays its own specific payout and feature rules.
Dispute Handling
These Terms define the dispute process; our Support team follows the same steps whether your issue is payment, game or account-related.
Account Closure
These Terms explain how to close your account and what happens to your balance; the process is the same across all payment methods.
Updates & Changes
We notify you of material changes to these Terms via email and in-app alert. You can review the full change history in your account.
QUICK SIGNAL
What Defines Our Terms
01
Account Ownership
Your account and balance belong to you. You can withdraw funds, close your account or dispute a transaction at any time under these terms.
02
Withdrawal Timelines
DANA, OVO, GoPay and QRIS withdrawals process within 1–4 hours during operating hours. Bank transfers may take 1–2 business days.
03
Deposit references
You set your own deposit caps in Account Settings. These limits help you manage your account and are enforced across all payment methods.
04
Game Integrity
All slots use certified RNG; live tables are streamed with real dealers and real-time verification. Our terms guarantee this standard.
05
Data Encryption
Your personal data and payment details are encrypted end-to-end. These terms commit us to protecting your information from unauthorized access.
06
Dispute Resolution
If you dispute a transaction or game outcome, we investigate within 7 days and respond with a full explanation and resolution.
Terms & Conditions Questions
Your account closes immediately and your balance is returned to your payment method within 1–4 hours for DANA, OVO, GoPay and QRIS. Bank transfers take 1–2 business days. Your account data is retained for 12 months for dispute resolution, then deleted.
Yes. You can adjust your deposit limit anytime in Account Settings > Limits. Changes take effect immediately for new deposits. If you want to lower your limit, the new cap applies right away.
Live tables operate under real-time rules displayed in each lobby. Bets are final once the dealer closes the betting window. Payouts follow the odds shown at the time you placed your bet. Disputes are reviewed within 7 days.
Slot games use certified RNG and display their payout percentage in each game's info panel. Spin outcomes are final once the reels stop. Feature spins and bonus rounds follow the rules shown in the game's paytable.
Yes. All payments are encrypted and verified by the payment provider before reaching your account. Our terms require us to protect your payment data and report any unauthorized access within 24 hours.
Contact Support with your transaction ID and reason. We investigate within 7 days, review logs and payment records, then respond with a full explanation. If we find an error, we correct it immediately.
Yes, but we notify you of material changes via email and in-app alert at least 30 days before they take effect. You can review all past versions in your account. Continued use means you accept the new terms.